6hjas Privacy Policy

1. Introduction & Definitions

6hjas is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") explains how 6hjas collects your personal information, the purposes for which it is used, and how it is kept secure.

Some key terms used in this policy are defined below:

• "Platform" refers to the 6hjas website, mobile application, and all related digital services.
• "User" or "you" refers to any person who is registered or in the process of registering on the platform.
• "Personal Information" refers to any information by which a person can be directly or indirectly identified.
• "Data Processing" refers to the collection, storage, modification, analysis, or any form of use of personal information.

This policy applies only to the 6hjas platform. Third-party websites or services may have their own privacy policies over which we have no control.

2. What Types of Information We Collect

6hjas collects various types of information. This information is broadly divided into two categories: information provided by the user and information collected automatically.

2.1 Identity & Contact Information

• Full name and date of birth
• Email address and mobile number
• Current residential address
• National ID card or passport details (for identity verification)

2.2 Account & Financial Information

• Username and password (in encrypted form)
• Deposit and withdrawal history
• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction amounts and dates

2.3 Gaming Activity Information

• Game history and betting records
• Win and loss history
• Favourite games and category preferences
• Bonus and promotion usage records

2.4 Technical Information

• IP address and device type
• Operating system and browser information
• Time and duration of platform access
• Page visit patterns and navigation behaviour

3. How Information Is Collected

6hjas collects user information in several ways. Details about each method are provided below:

• Directly provided information: Information you provide when opening an account, making a transaction, or contacting support.
• Automatic collection: When you browse the platform, cookies and similar technologies automatically collect certain information.
• From third parties: Information may be verified through identity verification agencies or payment processors.
• Public sources: Information may be collected from publicly available records that are legally accessible.

4. Purpose of Using Information

6hjas uses the collected information for the specific purposes described below. Information is not used beyond these purposes without the user's consent:

4.1 Account Management & Service Delivery

• Creating, verifying, and managing accounts
• Processing transactions
• Providing gaming services without interruption
• Resolving technical issues

4.2 Security & Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Complying with anti-money laundering regulations
• Monitoring and preventing fraudulent activity
• Ensuring age verification — only accounts for users aged 21 or above will be operated

4.3 Personalised Experience

• Recommending games and offers based on your preferences
• Managing VIP benefits and rewards programmes
• Keeping responsible gaming tools active

4.4 Communication & Support

• Sending important account updates
• Facilitating communication with the support team
• Informing you about policy changes

5. Sharing Information with Third Parties

6hjas does not sell your personal information. However, information may be shared with trusted third parties in specific circumstances. Such sharing is always limited and for specific purposes:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Identity verification agencies: Information is verified with authorised agencies for age and identity verification.
• Game providers: Software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive only the information necessary to run gaming services.
• Law enforcement agencies: Information may be shared with authorities in accordance with legal obligations or court orders.
• Technology service providers: Hosting, cloud service, and security providers process information within the limits of their agreements.

Data protection is ensured through agreements with third parties. 6hjas never sells or rents your information for advertising purposes.

6. Cookies & Tracking Technologies

The 6hjas platform uses cookies and similar tracking technologies. These help improve the user experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform — maintaining login sessions and ensuring security.
• Functionality cookies: For remembering your preferences and settings, such as language preference.
• Analytics cookies: For understanding how the platform is used, which helps improve services.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7. Data Retention & Security

6hjas follows industry-standard security practices to protect your information. The platform is kept secure through SSL encryption, firewalls, and regular security audits.

7.1 Data Retention Period

How long your information is retained depends on the type of information and legal requirements:

• Active account data is retained for as long as the account remains active.
• After an account is closed, certain information is retained for a specified period in accordance with legal and regulatory obligations.
• Transaction records are retained for a defined period in accordance with financial regulations.
• Marketing preference data is deleted when you withdraw your consent.

8. Your Rights

As a user, you have several important rights over your own information. 6hjas ensures you have the opportunity to exercise these rights:

• Right of access: You can request at any time to know what information we hold about you. This request can be made through account settings or support.
• Right to rectification: If your information is incorrect, you can request a correction through account settings or support.
• Right to erasure: In certain circumstances you can request that your personal information be deleted, though this may not be possible where legal obligations apply.
• Right to restrict processing: In some circumstances you can request that the way your information is used be limited.
• Right to data portability: You can request your information in a commonly used, machine-readable format.
• Right to opt out of marketing communications: You can withdraw from promotional communications at any time.

9. Protection of Minors

6hjas is for people aged 21 and above only. We do not collect or process information from minors. Age is verified when opening an account.

If a parent or guardian notices that a minor has registered on the 6hjas platform, please contact [email protected] immediately. The account in question will be closed after investigation and all collected data will be deleted.

6hjas places the highest importance on responsible gaming and actively works to ensure the protection of minors.

10. Confidentiality of Payment Information

Information related to financial transactions is particularly sensitive. 6hjas takes extra precautions to protect this information:

• Transactions are completed through bKash, Nagad, Rocket, and Upay. These payment service providers have their own security measures in place.
• Sensitive payment information is not stored in full on 6hjas servers.
• Transaction records include only necessary information and are kept in encrypted form.
• If unusual payment-related activity is detected, the account may be temporarily suspended for security purposes.
• In cases of suspected fraudulent activity, cooperation with the relevant authorities will be provided.

To keep your payment information secure, never share your account details or password with anyone else. If you notice any suspicious activity, report it immediately to [email protected].

11. Changes to the Privacy Policy

6hjas may update this privacy policy from time to time. If any significant changes are made to the policy, users will be notified by email and a notice will be posted on the platform.

If you continue using the platform after the updated policy takes effect, you will be considered to have consented to the revised policy. The latest version of the policy will always be available on this page. If you do not agree to the revised policy, please stop using the platform and contact support to close your account.

In the case of significant policy changes, reasonable advance notice will be given to users.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The 6hjas support team is available 24/7 to assist in both Bengali and English.

• Email: [email protected]
• Live Chat: The platform's live chat facility is available around the clock

After a privacy-related complaint is submitted, we will investigate and respond to you as quickly as possible. Data protection is one of our highest priorities.